Terms and Conditions

Last updated 17 August 2026.

1. Who we are

This service is operated by Cortex Growth Ltd, a company registered in England and Wales, company number 17267248, registered office 66 Paul Street, London EC2A 4NA, United Kingdom. You can reach us at jamie@cortexgrowth.co.

2. What you are buying

You are buying a flight reservation — a real, confirmed booking held in an airline’s own system, in your name, with its own booking reference. You are not buying a ticket and you are not buying travel. The seat is reserved and not paid for, which is why it costs $19 rather than the price of a flight.

The reservation is valid for 48 hours from the moment it is issued. You choose the issue date at checkout so that those 48 hours fall when you need them. After that it lapses on its own.

3. Delivery

We deliver by email, normally within a few minutes of your order. If nothing has arrived within 24 hours, contact us and we will either deliver or refund you in full.

4. What we promise, and what we cannot

We promise the reservation is genuine and that you can verify it yourself on the airline’s own website using your booking reference and surname.

We do not promise that any airline, border officer, embassy or other authority will accept it. That decision is theirs alone and is outside our control. We are not lawyers and we are not immigration advisers; please check the entry requirements for wherever you are travelling.

5. Refunds and cancellation

Full refund if we fail to deliver, or if what we deliver is wrong or cannot be verified on the airline’s own site. Email us with your booking reference and we will refund to your original payment method.

Your statutory cancellation right. For most online purchases UK consumers have 14 days to cancel. Because this service is carried out immediately — the reservation is created within minutes and lasts only 48 hours — we ask you at checkout to expressly request that we begin straight away and to acknowledge that once the service has been fully performed you lose that 14-day right. If you do not agree to that, do not place the order. Nothing here removes your rights under the Consumer Rights Act 2015 if the service is not carried out with reasonable care and skill.

We aim to answer refund requests within one working day and to send any refund within five working days of agreeing it.

6. Acceptable use

You agree to give accurate passenger details, to order only for yourself or for someone who has asked you to, and not to use the service to mislead anyone about travel you do not intend to take. Repeatedly ordering reservations with no genuine purpose may result in us declining to serve you.

7. Liability

Our liability to you is limited to the amount you paid us. We are not liable for missed flights, denied boarding, refused entry, visa refusals or any other consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the right to bring proceedings in your own jurisdiction.

9. Changes

We may update these terms. The version published here at the time of your order is the one that applies to it.